Scheduling Coordinator

Are you a versatile, efficiency-focused professional who thrives in a fast-paced environment? We are seeking a dynamic, customer-focused Scheduling Coordinator to join our team. If you excel in communication, problem-solving, and enjoy the challenge of routing service technicians with multiple daily appointments, this position is for you!

Responsibilities

Scheduling and Coordination

• Coordinate and schedule cleaning appointments by assigning staff based on availability, location, and skills.
• Manage schedule changes, same-day reschedules, and last-minute updates.
• Create weekly technician schedules and ensure each technician has optimized workdays (7–8 job hours daily).

Client Communication

• Serve as the primary contact for clients to confirm appointments, provide reminders, and address scheduling inquiries or concerns.
• Communicate with clients regarding changes in schedules, technician delays, and special requests.

Team Coordination

• Communicate job details, special instructions, and schedule updates to cleaning staff.
• Collaborate with customer service and sales teams to ensure seamless service delivery.

Customer Service

• Handle customer complaints and follow up with timely resolutions.
• Arrange re-cleans, follow-ups, and accommodate specific requests.
• Document and manage all instances of customer service issues.
• Track key performance indicators (KPIs), such as customer attrition rates, and report trends or areas of concern to management.

Administrative Duties

• Manage and approve staff time-off requests in compliance with company policies.
• Update customer preferences, fee adjustments, and day change records in the system.
• Generate reports on scheduling metrics and analyze trends for improvement opportunities.

Problem Solving

• Resolve scheduling conflicts, missed appointments, and staff unavailability efficiently.
• Proactively identify quality or customer service gaps using reports.

Perks and Benefits:

• Competitive pay
• Paid Time Off
• US Paid Holidays
• 13th month pay

Work Schedule:

• Monday to Friday, 7 AM - 4 PM (1-hour lunch break)

Salary: $7-9 USD per hour

• Background in Client Success Management would be ideal
• Experience: Previous experience in scheduling, coordination, or administrative roles, ideally in a service-based industry.
• Technical Skills: Proficiency in scheduling software and tools, plus familiarity with Google Suite.
• Communication Skills: Excellent verbal and written communication; professionalism with clients and staff.
• Organizational Skills: Strong attention to detail, multitasking abilities, and accuracy in record-keeping.
• Problem-Solving Skills: Critical thinking and decision-making capabilities to handle conflicts and last-minute changes.
• Customer Service Skills: A strong customer service orientation, addressing client concerns promptly and courteously.
• Time Management: Ability to prioritize tasks and work effectively in a fast-paced environment.

Salary: $7-8 USD per hour