The Super Circle Lead for Retail CDD Netherlands is responsible for a predefined scope (segment, product or customer journey) in ING Hubs Philippines. The primary purpose of the role is to ensure that ING has a state-of-the-art CDD practice in place and is effectively and efficiently managing the CDD risk and operations of said scope.
CDD Retail comprises of the Private Individuals; Small & Medium Sized Enterprise (SME); Private Banking; and Mid-Corporates segments, and covers all applicable customer journey types (onboarding, periodic review, event driven review). As Super Circle Lead you will be responsible for one, or a combination of said segments and journey types.
The scope of the role includes:
· Accountable & responsible as service provider for service performance for respective scope, which includes timely and qualitative reviews, ensuring sustainable SLA/KPI/KRI levels
· Hierarchical management of ~150 – 300 FTE (depending on complexity and maturity of the process), with 3 - 6 managers (Circle Leads) as direct reports
· Functional management of supporting teams like Subject Matter Experts, Quality Review teams, Business Intelligence
· Together with Netherlands CDD Services lead formulate & implement strategy for talent development, craftmanship & capability build locally, across Super Circles and Hubs where applicable.
· Managing of key stakeholders across geographical and organizational boundaries
· Contribute to (strategic) change & transformation initiatives in line with global and country roadmaps, both in terms of processes, organization and culture
· Accountable for promoting a continuous improvement mindset and idea generation leading to improved processes.
· Ensuring compliance with the rules and procedures prescribed by Risk and Compliance (incl. business continuity and NFR), and responsible for support of internal and external audits.
· Part of the local KYC management team
The role reports hierarchically to the Cluster Lead - Retail CDD in the Hubs Philippines.