Senior Systems Engineer

• Manage and resolve customer incidents, problems and requests to required service level targets in a hands-on  customer facing technical role
  
• Ensuring that established Service Levels are maintained against pre-determined SLA’s
  
• Ensures effective peer review of system changes within ITSM tool to minimise unscheduled downtime.
  
• Provide the escalation point for functional teams for technical resolution of all related incidents and/or tasks
  
• Minimise and mitigate unplanned downtime to our Customers
  
• Working on infrastructure upgrades, implementations, outages & refresh programs.
  
• Being on the forefront of technology - Server, storage, Virtualisation, backups, automation, etc.
  
• Day to day management of the technical solutions to ensure that they continue to meet business requirements.
  
• Provide and proactive continuous service improvement recommendations and activities
  
• Apply technical knowledge to effectively analyse and resolve problems
  
• Manage time in a manner to ensure all tasks are completed within specified time frames
  
• Liaise with customers to perform incident analysis and problem resolution management, to required service targets, defining and recommending solutions where no precedent solution is available. Demonstrate strong communication skills ensuring that verbal and written responses when dealing with customers and other team members are relevant, clear, complete and logical
  
• Accurately and consistently perform general administration and management of supported environments
  
• Assess and evaluate risk and understand the implications of new technologies.
  
• Assist in the review, refinement or development of processes and implement agreed with manager
  
• Promotion of Data#3 culture which results in both staff and customer satisfaction.
  
• Maintain a detailed understanding of Azure products and services
  
• Coordinate and work with internal team resources and vendors as required
  
• Manage and plan regular patch management, scheduled maintenance, verify backups and upgrades with the team
  
• Assisting other team members with any technical challenges, guiding them to resolution
  
• Escalation point for further complex problems and incidents
  
• Operational transition tasks within engineering when on boarding new customers
  
• Ensuring/Defining technical standards, e.g. Change Management.
  
• Operate within ITIL service management processes including incident, problem and change management
  

• Uphold and adhere to Data#3's core values, guidelines, policies and procedures
  
• Represent Data#3 in a professional manner and provide excellent customer service to our internal and external customers.
  
• You are required to perform your duties safely without risk to your own health and safety or the health and safety of others
  
• You are required to be flexible to work in additional roles or capacities or take on additional or varied duties, as may be assigned to you, that you are skilled and capable of performing. Data#3 may alter your position, position description, position title, location and responsibilities in accordance with changing business needs and priorities.
  

• may be required to perform your duties off-site, including at customer, vendor/partner and supplier sites, which require, as a condition of entry, you to hold a National Police Certificate;
  
• may be responsible for accessing internal and third party computer systems containing highly sensitive confidential corporate and personal information;
  
• may be engaged in capacities that require Data#3 to have the highest degree of confidence that you will perform your duties with a high level of honesty and integrity.
  

Requirements

• Minimum 6 - 8 years’ experience in an IT environment
  
• Strong experience in Azure Technologies
  
• Strong experience in Office365, SharePoint, Microsoft Teams, etc
  
• Strong experience with PKI, ADCS Cert Services
  
• Some experience with RHEL/Linux
  
• Experience with Network Technologies
  
• Microsoft Active Directory, DNS, DHCP, IIS, TCP/IP
  
• Server Platforms – Windows Server 2003, 2008/2008R2, 2012, 2016, 2019
  
• Microsoft Exchange
  
• VMWare vSphere
  
• Microsoft Hyper-V
  
• Strong Group Policy Administration
  
• Experience in ServiceNow Ticket management system
  
• Demonstrated experience in the provision of technical services to the client
  
• Demonstrated work history of ethical business practice
  
• You have ITIL Certification or strong experience working in an ITIL framework environment
  
• Demonstrated experience in dealing with customers at all organisational levels
  
• Able to work on a Flexi-Place schedule (4x1 hybrid work set-up)
  
• Must have Fiber Optic internet with at least 25 mbps bandwidth
  
• Must have backup laptop or desktop with latest OS
  

• Possess the skills and traits necessary to being successful as a Senior Systems Engineer, such as professionalism and dedication
  
• SCCM Administration: Managing and maintaining SCCM environments, troubleshooting issues, and performing upgrades/patching.
  
• Application Packaging & Deployment: Experience with packaging applications, creating deployment collections, and ensuring successful deployments.
  
• Software Updates/Patching: Managing ADRs, deploying Windows updates, and ensuring compliance.
  
• Operating System Deployment (OSD): Experience with task sequences, imaging, and driver management.
  
• Automation/Scripting: Skills with PowerShell or other scripting languages for automation tasks.
  
• Reporting: Creating custom reports or dashboards in SCCM for compliance, deployments, or inventory.
  
• General Troubleshooting: Diagnosing client-side or server-side SCCM issues effectively.
  
• Experience in Enterprise Environments: Handling SCCM across large-scale organizations.
  
• Demonstrated skills in developing high-level relationships with clients, suppliers, and industry leaders.
  
• Effective oral and written communication skills to ensure clear and accurate communication with all stakeholders
  
• Effective negotiation and problem resolution skills to achieve win/win situation
  
• Demonstrated work history of ethical business practice
  

• Ability to contribute to the overall goals of the organization
  
• Integrity in dealing with personnel, customer and supplier issues
  
• Self motivated and outcome orientated
  

• Relevant Industry Experience and Certifications in above technologies essential depending on the customer site being supported.
  
• Server Platforms – Windows Server 2003 – 2012, AD
  
• Messaging – Exchange, OCS, BES, Active Sync devices
  
• Systems Management - SCOM, SCCM, NetIQ
  
• Web – ISA, Sharepoint, Proxy
  
• Storage – HP and NetApp SAN and NAS
  
• Network Architecture – Cisco LAN/WAN design & protocols
  
• Virtualization – ESX and Hyper-V
  

Benefits