Senior Virtual Assistant | DHD

We have an exciting mid-shift, Manila-based opportunity available for a Senior Virtual Assistant. Work from home or office based – you choose! 

When you join Yempo, you’ll receive the following fantastic benefits: 

• Highly competitive salary – paid weekly! 

• HMO enrollment on commencement 

• Additional HMO dependents added each year of service 

• 20 vacation days per year; 7 sick days 

• Annual performance bonus and incentives 

• Annual salary reviews and increases 

• Free cooked rice, snacks and hot drinks 

• Company polo shirts provided 

• Fantastic bright and cheerful open-plan work environment  

• Prestigious clients and highly professional and friendly co-workers 

Our Client 

In this position you will be assigned to our client, a leading independent supplier, focused on improving the performance of British Agricultural and Equestrian businesses. As one of the few independent businesses in the UK supplying the British Countryside, they are the one-stop supplier for Veterinary Consumables, Animal Nutritional Supplements or Animal Health solutions. In addition to their extensive stocking capabilities, they work with some of the biggest brands available to make sure clients get what they need when they need it. With a knowledgeable internal team and extensive operational reach, they are often referred to as the most reliable supplier in the UK for deliveries on farm. 

Your Responsibilities 

• Issue invoices and statements 

• Chase overdue account balances 

• Allocate receipts to customer’s accounts 

• Resolve cases and issue credit notes 

• Responding to emails concerning sales matters 

• Resolve all customer queries concerning orders, deliveries etc. 

• Resolve delivery issues with carriers and haulers 

• Support Sales Team with administrative tasks as  

• Accept customers payments over the telephone 

• Assist customers with any issues setting up accounts online 

• Update retail prices 

• Carry out bank reconciliations monthly 

Your Background 

• Minimum 5 years’ experience in a Virtual Assistant or similar position 

• Clear English communication skills 

• Good English writing skills 

• Ability to use positive language 

• Attentiveness 

• Attention to detail 

• Time management skills 

• Someone who understands veterinary or live stock would be desirable but not essential 

• Ability to learn business context quickly 

• High level of computer competence

Disclaimer for salary ranges. Yempo provides an indicative range of salary that we deem relevant for the advertised role. This may be adjusted for the skills and experience of the selected candidate.