Service Center Coordinator

Company Description

BESTANK Manufacturing Corporation started over 30 years ago with a handful of employees. The backbone of the company was built on fair trade and equality, building on the precepts of PURITY, QUALITY & TRUST into every aspect of our operations.

Job Description

• Act as the first level of escalations and resolve all customer issues within the clients expectations and the Team through regular feedback
• Responsible for Daily, Weekly, monthly reporting of individual performance.
• Communicates with other departments and management to resolve problems and expedite work.
• Interpret and communicates work procedures and company policies to staff / Technicians.
• Make recommendations to Team Lead concerning individual staff and improvement of procedures.
• Report directly to the Communications Care Team Lead.

Qualifications

Essential:

• College graduate with a degree from any background
• Fluent in speaking/writing English and Tagalog 
• Accurate keyboard typing skills and combined with existing IT knowledge on MS Office, particularly Word & Excel
• High Math Score

Desirable:

• Previous experience of customer invoicing
• Exposure to manufacturing and/or engineering environment
• Previous experience in customer service
• Exposure to ticketing systems and financial transaction processes

Additional Information