At Globe, our goal is to create a wonderful world for our people, business, and nation. By uniting people of passion who believe they can make a difference, we are confident that we can achieve this goal.
The responsibilities of this position will include but will not be limited to the following:
Create and distribute performance reports and supply service-related input to the performance management reports as required.
Lead in defining, managing, measuring and meeting customers’ expectations. Make sure it meets the agreed-upon service levels, measuring service performance and recommending actions necessary to respond to problems or improve service.
Maintain ownership, management, and communication of the Service Catalog and prevailing Service Level Agreements.
Handle requests for services that are beyond the standard contract provisions.
Approve changes to service or service components based on minimizing risk and optimizing service availability.
Make Your Passion Part of Your Profession. Attracting the best and brightest Talents is pivotal to our success. If you are ready to share our purpose of Creating a Globe of Good, explore opportunities with us.