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Software Staffing Service Delivery Manager

Global BrainForce
Full-time
On-site
Manila, NCR, Philippines

About the Project




Things are a little different here because we aren’t just another company. There’s more to Global BrainForce than our innovative technology and agile methodology. We are a Global BrainForce of talented, passionate developers – and together is what makes us who we are as a company.


We care about what we are doing. Does that sound like somewhere you would fit in? Keep reading to find out more about life at GlobalBrainForce.




What You'll Do





  • Assist with tech evaluations: Collaborate with the recruitment team to streamline the quality assurance for software development candidates. Design and oversee technical assessments to ensure a high caliber of talent acquisition.

  • Identifies staffing requirements and is involved in the hiring process, ensuring suitably skilled individuals are hired.

  • Ensure that project teams are staffed with the desired and complementary skill sets needed to meet client expectations
    and deliverables

  • QA software development project onboarding: Oversee and QA client projects (if applicable) from initiation to onboarding, ensuring client satisfaction.

  • Project management: Leads and oversees multiple projects and helps in prioritizing workload on the team based on urgency, importance, client expectations, and business needs, delegating decision-making to team members as appropriate.

  • Serve as the primary point of contact for clients, managing expectations and communications; communicate the progress of monthly/quarterly initiatives to both internal teams and external stakeholders.

  • Motivate and retain a high performing and engaged project team

  • Take charge of customer escalations and complaints related to projects and IT transition, demonstrating an adept ability to find effective and sustainable solutions to complex issues.

  • Coordinate and review invoicing with the Finance and Accounting team.




What You Need to Get the Job Done (Minimum Qualifications)





  • Bachelor’s degree in Computer Science, Engineering, or a related field.

  • Proven experience in software development Quality Assurance.

  • Ability to manage (agile) projects

  • Strong interpersonal communication (verbal and written) skills and pleasant demeanor, including being influential and persuasive with stakeholders.

  • Demonstrates the ability to handle multiple tasks and create and execute effective and immediate action plans for process issues.

  • Ability to work independently and in a team-oriented, collaborative environment.




What Will Make Us REALLY Love you (Preferred Qualifications)





  • Experience in technical candidate evaluation.




What You'll Love About Us





  • Highly Competitive Compensation & Benefits, 25+ paid vacation.

  • Healthy working times and a positive work environment.

  • Corporate events, team buildings, etc.

  • Remote work opportunity.

  • Global Brainforce offers mentorship and guidance about the latest technologies and provides resources to help you grow as a software developer.

  • Working in our team means that you’ll always be adding to your knowledge base, always learning something new, and you’ll never be bored.