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The Global RISE Cloud Advisory Team is part of SAP’s Customer Success organization. Within this team we are looking for highly motivated and customer-focused team members to build out a new global Cloud Architecture & Advisory team (CAA) focused on driving scale in our ecosystem for the indirect channel. The Cloud Architect Advisor works predominantly in the pre-sales phase as a subject matter expert, acting as the primary point of contact for all technical topics related to a RISE with SAP S/4HANA private cloud deployment from a customer perspective. This new team will work especially closely with Sell Authorized Partners for RISE with SAP to technically support and drive our indirect pipeline for S/4HANA Cloud, private edition. They will be responsible for scaling our enablement, qualification and coaching of Partner Cloud Architects, as well as supporting large, complex, or non-standard indirect deals from a technical perspective. The role will work closely with both Partner and internal SAP teams to indirect customers for success on their cloud journey under RISE with SAP.
WHAT YOU WILL DO
This is a customer and partner facing role where you will support the SAP and Partner sales teams during the entire cycle of a Cloud deal. Following are the key tasks that this role will perform and the core tasks of a Cloud Architect Advisor:
Advise customers (partners) on the SAP private cloud service and operational model, including roles & responsibilities, technical and infrastructure architecture, cybersecurity and network integration topics
Assess the technical feasibility of the customer’s requirements against SAP’s reference architecture and advise on best practice standards and hyperscaler platform requirements to support commercial pricing with other members of the Virtual Account Team
Transition customer technical requirements to SAP Enterprise Cloud Services for system provisioning and delivery
Communicate and engage with customers and their partners (usually to CIO’s, IT managers, data center managers and SAP Technology staff) via technical workshops and discussions
Work with Partner Ecosystem Success and Enterprise Cloud Services teams to provide ongoing enablement, qualification, coaching, guidance, and support to Partner Cloud Architects in accordance with SAP’s Compliance, Legal and Fair Trade guidelines and indirect private cloud sales process
Review the technical viability of Partner Cloud Architect performed Technical Assessments, and facilitate/interface between Partner Cloud Architects and SAP internal tools and systems for the Sales2Delivery Process
WHAT YOU’LL BRING
Customer empathy – an ability to exchange information with customers 1:1, in discussion teams or in presentation mode with clarity and an outward desire for successful outcomes
Community management/collaboration – an ability to communicate to and among multiple stakeholders and team members in time-sensitive and deadline-driven situations
A keen desire to expand your knowledge quickly and apply new learnings in a fast moving environment in support of customers technical, commercial and operational cloud transformations
An understanding of industry standard platform stacks (i.e. storage, virtualization, hardware, networks etc.) and cloud operating models
Knowledge of the technical architecture of large cloud run companies, enterprise offerings, hyperscaler platforms is beneficial
Fluency in English is required and any other language is an asset
YOUR BACKGROUND
Tertiary degree in Engineering, Computer Science or Business Administration required from an accredited university or equivalent institution
Up to 3 years of customer facing SAP Consulting experience is an advantage
Up to 3 years of solution design, enterprise architecture and/or SAP implementation is an advantage
Experience in a customer facing pre-sales role is an advantage
ITSM, Service Design & Delivery experience/knowledge is an advantage
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We build breakthroughs together
SAP innovations help more than 400,000 customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with 200 million users and more than 100,000 employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, we build breakthroughs, together.
We win with inclusion
SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.
EOE AA M/F/Vet/Disability:
Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.
Successful candidates might be required to undergo a background verification with an external vendor.
Requisition ID: 376302 | Work Area: Sales Support | Expected Travel: 0 - 10% | Career Status: Graduate | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid.