Spanish Call Center Team Lead

TASQ is hiring a team leader for their Spanish account.

The pre-screening interview will be conducted over the phone, so please ensure your line is available.

Position: Spanish Team Leader (BGC)

Benefits:

HMO coverage for the employee and 2 dependents from day one.

Quarterly performance bonuses.

Excellent career development opportunities.

24 leave days per year.

Key Qualifications:

Available for shifting schedules.

Must be able to work on-site in BGC, Taguig.

Available to start immediately.

Requirements:

Minimum 4 years of customer service experience in BPO/BPM.

Bachelor's degree in any field.

Previous team lead experience for Spanish-speaking voice agents.

Over 2 years in leadership roles.

Job Responsibilities:

Effectively manage teams, including resource planning, career development, performance, and attrition.

Coach and support team members to address knowledge, skill, and motivation gaps.

Handle user/customer escalations, develop action plans, and ensure resolution.

Implement and oversee internal and external governance.

Keep the team updated on process changes and targets.

Identify process improvement opportunities and mentor team members on improvement initiatives.