Staff Customer Account Support Analyst

The Company

Dexcom Corporation (NASDAQ DXCM) is a pioneer and global leader in continuous glucose monitoring (CGM). Dexcom began as a small company with a big dream: To forever change how diabetes is managed. To unlock information and insights that drive better health outcomes. Here we are 25 years later, having pioneered an industry. And we're just getting started. We are broadening our vision beyond diabetes to empower people to take control of health. That means personalized, actionable insights aimed at solving important health challenges. To continue what we've started: Improving human health.

We are driven by thousands of ambitious, passionate people worldwide who are willing to fight like warriors to earn the trust of our customers by listening, serving with integrity, thinking big, and being dependable. We've already changed millions of lives and we're ready to change millions more. Our future ambition is to become a leading consumer health technology company while continuing to develop solutions for serious health conditions. We'll get there by constantly reinventing unique biosensing-technology experiences. Though we've come a long way from our small company days, our dreams are bigger than ever. The opportunity to improve health on a global scale stands before us.

Meet the team:

At Dexcom Inc., we are pioneers in continuous glucose monitoring (CGM) and leaders in transforming diabetes management. Our team is driven by passionate individuals committed to improving health outcomes through innovative biosensing technology. As we expand our vision beyond diabetes, we aim to empower people with personalized, actionable health insights. Join us in our mission to improve global health and become a leading consumer health technology company.

Where you come in:

• You will be the sole authority in determining violations of the Minimum Advertised Price (MAP) policy and deciding on appropriate sanctions.
• You will grant waivers to the MAP Policy in writing.
• You will review advertised prices of Sellers, either directly or with third-party assistance, and conduct investigations into potential MAP Policy violations.
• You will ensure Dexcom’s MAP policy reflects current best practices and aligns with the brand's values and objectives.
• You will provide consulting and guidance to Dexcom business leaders on the application and strategy of the MAP Policy.
• You will coordinate with Sales, Warehouse, and Finance functions to ensure consistent enforcement of the policy.
• You will communicate decisions to Sellers regarding the application of the MAP Policy, maintain a list of Sellers, and manage the Do-Not-Sell List.
• You will communicate Discount Windows under the MAP Policy and maintain a MAP Communication Portal for policy information.

What makes you successful:

• You have a strong understanding of MAP policy developments and market trends.
• You bring excellent communication skills to effectively convey policy decisions and maintain relationships with Sellers.
• Your proficiency in coordinating with various departments ensures consistent policy enforcement.
• You are detail-oriented and capable of managing a communication portal for MAP policy information.
• You maintain integrity and professionalism in all interactions, ensuring no conversations are construed as negotiations or accommodations under the MAP policy.

What you’ll get:

• A front row seat to life changing CGM technology. Learn about our brave #dexcomwarriors community.
• A full and comprehensive benefits program.
• Growth opportunities on a global scale.
• Access to career development through in-house learning programs and/or qualified tuition reimbursement.
• An exciting and innovative, industry-leading organization committed to our employees, customers, and the communities we serve.

Travel Required:

• 0-5%

#LI-Hybrid

To all Staffing and Recruiting Agencies: Our Careers Site is only for individuals seeking a job at Dexcom. Only authorized staffing and recruiting agencies may use this site or to submit profiles, applications or resumes on specific requisitions. Dexcom does not accept unsolicited resumes or applications from agencies. Please do not forward resumes to the Talent Acquisition team, Dexcom employees or any other company location. Dexcom is not responsible for any fees related to unsolicited resumes/applications.