Technical Support Engineer

Power Events, Drive Digital Connections

Great events don’t just happen—they’re ignited by people who innovate and inspire. You’ll play a critical role in ensuring smooth, seamless operations. This opportunity empowers you to be part of a global engagement revolution while enjoying a work-life balance designed for flexibility. Build bridges professionally and personally, creating harmony between innovation and your priorities.

Job Description

Join our dynamic team as a Technical Support Engineer, where you'll play a vital role in resolving technical challenges and optimizing platform performance. As an InGo expert, you’ll guide both customers and internal teams, troubleshoot installations, test system functionality, and handle critical technical tasks that ensure a seamless user experience.

• Manage incoming support requests via HubSpot: gather information, identify problems, and resolve or escalate issues as needed.
  
• Troubleshoot existing installations of InGo to ensure seamless performance.
  
• Proactively identify and resolve issues with customer installations.
  
• Develop and refine internal processes, including creating and updating standard operating procedures.
  
• Create detailed and user-friendly support documentation.
  
• Collaborate with Product and Customer Success teams to enhance product performance and user satisfaction.
  

Requirements

The Building Blocks of Excellence

Required Skills & Qualities

• Strong customer-centric mindset with a focus on providing excellent support.
  
• Independent self-starter with entrepreneurial determination and grit.
  
• 1–2 years of experience with HTML, CSS, and JavaScript (basic knowledge tested via live or assigned tasks).
  
• Proficiency in editing and publishing WordPress sites.
  
• Knowledge of Google Analytics and Google Tag Manager.
  
• Strong listening and analytical skills with the ability to ask relevant questions and fill knowledge gaps.
  
• Previous experience in SaaS in a customer-facing capacity, with familiarity with LinkedIn.
  
• Excellent communication skills, both written and verbal.
  
• Experience in manual QA or product testing.
  

Extra Credit Skills

• Proficiency in HubSpot, including creating ticket processes and editing articles.
  
• Experience in UX and front-end development.
  
• Background in automating processes.
  

Benefits

Rewards That Seal the Deal

• Day 1 HMO coverage with free dependent
  
• Prime office location in Metro Manila (Easy access to MRT stations, restaurants, and banks)
  
• Mid shift schedule
  
• Fixed weekends off
  
• Unlimited upskilling through Emapta Academy courses (Want to know more? Visit https://bit.ly/EmaptaTrainingCalendar)
  
• Free 24/7 access to our office gyms (Ortigas and Makati) with a free physical fitness trainer!
  
• Exclusive Emapta Lifestyle perks (hotel and restaurant discounts, and more!)
  
• Unlimited opportunities for employee referral incentives across the organization
  
• Standard government and Emapta benefits
  
• Total of 20 annual leaves to be used on your own discretion (including 5 credits convertible to cash)
  
• Fun engagement activities for employees
  
• Mentorship and exposure to global leaders and teams
  
• Career growth opportunities
  
• Diverse and supportive work environment
  

About the Client: Reimagining Global Connections

InGo is revolutionizing the event marketing landscape with its innovative technology. Focused on empowering organizers, our client enhances engagement and expands reach through seamless social media integration and attendee-driven referrals. By facilitating meaningful connections, InGo turns events into vibrant experiences, increasing registrations and fostering impactful interactions on a global scale.

Who Are We?

At Emapta, we pride ourselves on providing more than just a job—we offer a lifestyle. Enjoy flexible arrangements that let you shine professionally while excelling personally. With competitive compensation, vibrant culture, and global opportunities, your career will thrive in an environment that celebrates dedication and success. Take your career to new heights with Emapta.

#EmaptaExperience