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Technical Support Level 1

ABPO Acquire BPO
Full-time
On-site
Quezon City, Philippines

We’re an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. Come work at a place where innovation and teamwork come together to support the most exciting missions in the world!

 Acquire BPO is an award-winning business process outsource provider, to some of the world’s largest brands operating contact centers and back-office services from offshore, nearshore, and onshore locations to clients globally and serviced from Australia, Dominican Republic, Philippines and the United States. Known for our commitment to safety, flexibility, and innovation, we strive to be the partner of choice for businesses looking to leverage the best global BPO and AI resources. Our employee value proposition, Come for a career, stay for the fun, underscores our commitment to a vibrant, inclusive, and engaging work environment. 

Why Join the A-Team? 

Come for a career, stay for the fun!  

  • HMO coverage for you and your family 

  • Yearly Kick Off Parties with major giveaways (like the car in 2023) 

  • Get recognized through our ‘Value Awards’ 

  • Grow your career - yes, we love to promote internally  

  • Do meaningful work and collaborate with the best 

  • 900 promotions given each year 

  • 2,700+ leadership training courses 

A Glimpse into Your New Role 

  • Technical Support caters service or support to services such as IPV, DSL, NBN, Phone and Fixed Line services, Mobility and emails. They provide end to end support to resolved or suggest resolution guided by quality and standard handling. They are tasked to take inbound, outbound, email support and collaborates with Suppliers and Dealers (LCC) to fix Technical problems.
  • Resolve product/service concerns by means of “End to End” Support and Application of standard troubleshooting with NBN, Broadband, email, mobile, IPV and Phone services
  •  Provide resolution of technical issues of end users not limited to troubleshooting, escalating cases, referral and transfers to necessary departments and local centers
  • Ensure customer satisfaction by providing exceptional customer service and technical assistance
  • Create, maintain and update customer records with complete and accurate information
  • Contribute innovative ideas in the improvement of the customer journey but not limited to the Technical aspects of the service
  • Ensure quality and standards, policies and procedures are maintained at all times 
  • Perform other related duties as assigned by management
  • Identify , address and manage complaints by providing tailor fit solution which should aim in prevention of TIOs and Cancellation
  • Effectively manage and provide tailored-fit resolution to help in base management

What You’ll Bring 

  • Understanding of business/residential internet phone and IPV set up – Commander Tech Assistance ways
  • A solutions provider with a “CAN DO” attitude
  • Average organizational skills and the ability to multitask and prioritize
  • Sense of decision-making
  • Analytical and problem-solving skills 
  • Ability to effectively interact with staff at all levels of the organization
  • Must be able to recognize opportunities for improvement of process and practices
  • Ability to pro-actively offer ideas and solutions to issues affecting team performance
  • Good Verbal and written communication skills
  • Understanding of complaint handling, negotiation and conflict resolution to prevent cancellations, ICOF disputes and TIO

With a diverse global team working together, we proudly embrace and live by these shared values: 

  • Collaboration: Brilliant jerks can be brilliant elsewhere. 

  • Impact: Do, get it done, create impact. 

  • Passion: Be positive, bring passion and energy. 

  • Transparency: A transparent team can help each other. 

 

What are you waiting for? 

Join the A-Team and experience the A-Life! 

Join the A-Team and experience the A-Life!

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