A Technical Support 1 is generally assigned for the upkeep of the company's assets deployed in different areas across the country via on-site and remote implementations. The Technical Support 1 shall be analytical and sufficiently trained in every aspect of the job. They are expected to deliver
concise reports and outputs.
Operational Functions
Remote and on-site asset technical support, updating and documentation
Hardware and software installation and configurations
Tier 1 and Tier 2 IT equipment troubleshooting and servicing
Site installation and pull-out supervision
Periodical on-site asset maintenance
Assists in research and development of IT hardware requirements
Processing of delivery and billing documents at Mall and Property offices
Monthly and concurrent processing of COP, COC, COI (Certificates of Performance, Completion and Implementation)
Requirements
Worked as an IT/Computer technician from a reputable company
Must have no derogatory records
At least a graduate of any Computer, IT and any related courses
Must have at least 1 year of experience on scope of work
Multi-platform Operating System familiarity
Adept in both hardware, software and firmware Installation, upkeep and troubleshooting
Able to communicate clearly in Filipino and English languages in both written and verbal means