Training Expert - Learning & Development

At Globe, our goal is to create a wonderful world for our people, business, and nation. By uniting people of passion who believe they can make a difference, we are confident that we can achieve this goal.

Job Description

The L&D Expert is responsible for analyzing, developing, implementing, and evaluating technical or soft skills training programs for Internal (i.e. Sales and enabling teams) customers. He/she demonstrates passion for learning, with basic to intermediate platform skills, and has working knowledge in L&D frameworks and best practices (e.g. ADDIE, Kirkpatrick models, 70-20-10, traditional outcome-based blended learning methods among others).

The role partners with program/project proponents, product managers, subject matter experts (i.e. technical/functional facilitators, resource speakers, training partners, Globe University), channel partners, and third party vendors.

The role reports to the L&D Manager / Senior Manager.

DUTIES AND RESPONSIBILITIES:

• Plan and Develop training programs for Sales and Non-Sales following L&D frameworks and best practices- Technical skills, Soft skills Facilitates training programs with different stakeholders - Sales and Non-Sales

• Evaluates and assesses training effectiveness to ensure that the right competency levels are achieved for each roles

• Collaborates with internal and external stakeholders, consultants, and vendor partners for training program development and execution

• Periodically updates training materials to ensure they reflect and address the business’ current product portfolio, processes and needs

• Develops or oversees the production of training handouts, instructional materials, infographics and user guides for learning references

• Assists in the execution of the People Development plan for Internal Clients

• Assists the L&D Manager/ Senior L&D Manager in developing training materials and modules aligned with prescribed training objectives and methodologies and delivers them in the most engaging, effective and cost-efficient manner

• Assists in executing initiatives that support the culture-building and people engagement agenda of B2B/ Globe

• Identifies and assesses future and current training needs through learning needs analysis, competency gap analysis (relative to competencies and skills), interpretation of training certification results and consultation with line managers.

• Capable of simultaneous project management

• Applies coaching methods as a training facilitator and/ or as a peer

• Develops and conducts L&D program kick offs, presentation of training evaluation reports to Internal and External Stakeholders

REQUIREMENTS:

• At least 3 years combined experience in research & analysis, presentation, project delivery and management (or equivalent) from IT/ Telco/ Banking/ FMCG industry

• With background in HR, OD, Learning and Development

• Working knowledge in Learning Design, Delivery and Management

• Working Knowledge in Leadership Development

• Working Knowledge in Organizational Development

• Working Knowledge in Change Management

• Working Knowledge in Project Management

• Beginner to Intermediate knowledge in Strategic thinking, insight mining and data analytics

• Intermediate to Advanced knowledge in Telco and ICT applications, technology or equivalent

• Intermediate to Advanced B2C and B2B customer orientation and commercial acumen

• Bachelor’s degree in HR, OD, Business Management, ECE, IT, Marketing or any related field

• No license requirement

• Certification/License: L&D foundations, Technical certifications (optional)

• Soft Skills: Strategic thinking, Business Communication and Storytelling skills

• Hard: Basic Digital/ IT / Software applications, Basic data analytics, Learning operations and/or Project Management

Make Your Passion Part of Your Profession. Attracting the best and brightest Talents is pivotal to our success. If you are ready to share our purpose of Creating a Globe of Good, explore opportunities with us.