Urgent | Customer Service Representative

Schedule: Nightshift

Work set-up: Hybrid (2x per week onsite)

Work location: Cebu City

Requirements:

• Bachelor's Degree or equivalent in an accounting-related field
• Will be assigned under Accounting softwares
• Knowledgeable with general accounting
• Voice support
• CSR experience in BPO is a MUST - 2 months or 6 months

Qualifications:

• Timely Ticket Response: Address customer inquiries promptly through the product ticket system to ensure a smooth support experience.
• Error Replication: Work with customers to identify, replicate, and resolve errors or defects using various communication methods.
• Knowledge Base Utilization: Identify recurring service requests in your area of expertise and create or recommend knowledge base articles to reduce ticket volume and improve efficiency.
• Customer Service Excellence: Maintain a friendly and empathetic tone in all interactions, ensuring proactive and timely responses to achieve high customer satisfaction scores.
• Training and Support: Conduct training sessions for new and existing customers via phone and email, and promote the use of knowledge base resources to enhance product utilization and customer success.