Urgent | Technical Support Specialist | Hybrid

DUTIES & RESPONSIBILITIES

• Basic knowledge of platform system and tools
• Develop and maintain strong client relationship throughout the customer lifecycle
• Provide best practices to clients
• Strive for excellent customer service and delivery, ensuring any concerns/complaints are dealt with and responded to promptly Lessons learned are identified and shared with the relevant teams
• Engage with customer to promote software adoption and onboarding strategies
• Provides renewal sales quotations and responds to requests for proposals
• Manage book of business

MINIMUM KNOWLEDGE, SKILLS AND ABILITIES REQUIRED:

Experience

• Requires 2-3 years of experience in a client-facing role within the BPO industry.
• Ideally holds a degree in Information Technology or a related field.
• Should possess strong technical experience with software.
• Good project management skills.
• Must demonstrate excellent analytical and problem-solving skills.
• Must be capable of working independently while managing multiple priorities and deadlines simultaneously.

Computer/Technical

• Proficient in Office 365 - Microsoft Word, Excel, PowerPoint, Outlook
• Demonstrate ability to learn and understand basic office software applications
• Salesforce experience is a plus