Urgent | WFM Assistant Manager | Alabang

Responsibilities:

• Creates, maintains and updates the Capacity plan and ensures that staffing requirements, seat requirements and logistics are being delivered while balancing cost and performance
• Generates/reviews schedules accordingly to meet the business requirements enabling superior customer service
• Provides leadership and supervision to ahighly engaged and self-sufficient team of WFMs, ensuring that all SLAs are met across accounts
• Drives high client satisfaction by managing service levels situations and providing staffing, scheduling and Real-Time Adherence solutions
• Protects the organizations assets thru upholding the principles of the Quality Information Security Management System
• Serves as the main point of contact for all WFM concerns

Qualifications:

• Candidate must possess at least a Bachelors/College Degree
• 3 years minimum experience in supervisory or managerial role
• Excellent skills in capacity planning, scheduling, realtime management and reporting is a must
• Accuracy and attention to detail
• Presentation skills
• Able to lead internal and external calls
• Flexible and willing to work in shift schedules and weekends as needed