DescriptionMEDVA is seeking a highly motivated Veterinary Virtual Assistant to support the operations of a busy veterinary clinic. As a Virtual Assistant, you will work closely with veterinarians and other clinic staff to ensure the smooth and efficient running of the clinic. Our company is committed to providing the highest level of service to our clients and improving the overall quality of care, and we need a Virtual Assistant who shares this same commitment. This is a great opportunity for someone looking to join a dynamic and growing company that values its employees.
Responsibilities
- Answer phone calls and emails from veterinary clinics and animal hospitals
- Schedule appointments and follow up on appointments
- Update patient records
- Ensure that all relevant documentation is filed correctly
- Handle billing inquiries and resolve customer complaints
- Provide outstanding customer service to clients
- Manage the schedules of veterinarians and other clinic staff
- Perform other duties as assigned by management
Requirements - A minimum of 6 months experience in a veterinary clinic, animal hospital, Veterinary Virtual Assistant or equivalent role is required
- Bachelor's degree in Veterinary Science or a related field is highly preferred but not required
- Understanding veterinary terminology and procedures is a must
- Proficient in using veterinary software
- Strong communication skills, both written and verbal
- Proficiency in Microsoft Office and Google Suite
- Ability to work independently and meet deadlines
- Excellent organizational skills with the ability to multitask and prioritize
- Comfortable working remotely and independently
- Ability to work flexible hours, including nights and weekends if required.
Benefits - Competitive hourly rate
- MedVA Medical benefits (*after 6 months tenure)
- Retirement savings plan
- Permanent work from home set up