DescriptionVirtueStaff is seeking a proactive and detail-oriented Virtual Assistant/Customer Service Specialist to join our dynamic team. In this role, you will be instrumental in delivering outstanding customer support while taking on various administrative tasks to enhance operations. If you thrive in a remote work environment and enjoy helping others, this position is perfect for you!
Responsibilities
- Provide exceptional customer service by responding to inquiries via phone, email, and chat
- Troubleshoot customer issues quickly and effectively, ensuring a positive experience for each client
- Handle administrative tasks such as data entry, appointment scheduling, and maintaining organized records
- Collaborate with team members to optimize customer service processes and improve client satisfaction
- Document customer interactions accurately and follow up on unresolved issues
- Assist in creating and managing content for social media and other marketing platforms
- Stay updated on product knowledge to provide informed support and recommendations
Requirements - Proven experience in customer service, virtual assistance, or a related role
- Excellent written and verbal communication skills
- Strong problem-solving skills and a customer-first mentality
- Ability to multitask and manage time effectively in a fast-paced environment
- Proficient in using CRM systems and digital communication tools
- Detail-oriented with strong organizational abilities
- Ability to work independently and collaboratively as part of a team
- Familiarity with social media marketing is a plus
Benefits - Work From Home
- Performance Bonus