Virtual Call Center Operations Manager

Job Type: Commission-Based

Location: Remote

About Us: 

We are a growing US inbound call center seeking a dynamic, results-driven Operations Manager to join our team. Our company focuses on delivering excellent customer service and operational efficiency. This is a commission-based role with earnings tied to the performance and management of agents.

Job Description: 

As the Operations Manager, you will play a pivotal role in managing the day-to-day operations of our call center. You will be responsible for overseeing agent recruitment, onboarding, and performance. You will work closely with our leadership team to ensure the seamless operation of the call center, with duties that include:

- Developing and executing marketing strategies to attract new agents.

- Managing communication between agents and leadership, ensuring alignment with company goals.

- Overseeing the onboarding process for new agents, ensuring proper training and integration.

- Monitoring agent performance and providing ongoing support and coaching to optimize productivity.

- Collaborating on any operational tasks that contribute to the growth and efficiency of the call center.

- Ensuring compliance with company policies and industry regulations.

Compensation: 

This is a commission-based position. You will receive a commission based on the number of agents onboarded and managed, with payment structured per agent, per week.

Qualifications:

- Proven experience in operations management, preferably in a call center or similar environment.

- Strong marketing, communication, and leadership skills.

- Ability to manage multiple tasks and priorities in a fast-paced environment.

- Experience with onboarding and managing remote teams is a plus.

- Self-motivated and goal-oriented with a focus on delivering results.