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Configuration Analyst

Willis Towers Watson
Full-time
On-site
Philippines
Description

The Role

  • Participates in the development of solutions to solve our clients' Human Resources needs in a team-based environment.
  • Analyzes plan documentation and business processes.
  • Develops comprehensive test plans for project implementations.
  • Performs unit and comprehensive testing with system developers for overall quality assurance of functional and technical quality of deliverables.
  • Provides ongoing technical support.
  • Defines and updates system tables as needed.
  • Ensures the system performs according to client approved specifications.
  • Tracks the project status and communicates status to project manager or lead consultant or to client as appropriate.
  • Maintains project issues log to track ongoing items for review and resolution by project team.
  • Assists with coordination and scheduling of project team resources.
  • Alerts lead consultants or project manager about out-of-scope work in a timely manner.
  • Works with team to identify project deliverables and meets established deadlines.
  • Assists in developing standardized work processes, tools, and methodologies that improve quality and profitability
  • Follows line of business processes and protocols for the deployment of base solutions
  • Participates in line of business sessions and teams as requested

People

  • Works closely with Development Team members in a partnership to deliver the best results to the client.
  • Participates in business analyst meetings and consistently promotes teamwork in all daily activities

Clients

  • Communicates effectively with internal clients and project teams.
  • Attends team or internal client meetings as appropriate to present project specifications or report project status.

Financial

  • Assists project manager or other lead consultant in determining and monitoring overall project direction, scope, work plans, and budgets.
  • Assists in determining requirements for estimating new project budgets.