Homebased Sales Assistant

The DCX Client Services Home-Based Sales Assistant is a valued and essential part of the customer experience. You will be responsible for all backend project management while working closely with end users, sales executives, suppliers, and account managers to ensure a great customer service experience. You will also be responsible for helping the assigned sales executive develop long-term relationships with a portfolio of clients and connecting with those clients to provide them with promotional product solutions. 

REQUIRED CORE COMPETENCIES 

• Accountable:  Attendance
• Detail Oriented, Structured + Organized
• Effective Using Online Order Systems + File Management
• Responsive to Emails
• Capable Multi Tasker + Prioritizer
• Strong Excel Skills
• Works Well with Minimal Supervision
• Effective + Driven to Succeed
• Experienced in Order Management + Inventory
• Capable Communicating with Vendors + Customers
• Problem Solver on Order Issues
• Energetic with Vendors/Customers/Sales
• Engages with M12 as a Brand + Gets the Wholesale/Retail Customer 
• Responsive to Client Requests
• Comfortable Using Multiple Cloud Based Systems

WHAT YOU WILL DO 

PURCHASING/ORDER MANAGEMENT :50%

• Maintains Trello Post Sales Board
• Creates Sales Orders in APS
• References Estimates, Creates + Sends PO to Vendor—with Correct Art Link + Print Specs + Price Updates
• Uploads Vendor Proofs for Approval in Go Visually
• References Item Master, Office Books (M12 Order Management System) for Correct Print Size. Color, Placement, Cost by Item + Includes in PO
• Confirms all Ship Dates Weekly with Vendors
• Capable of Processing Multiple Orders Daily with Unique Custom Lines (15 minutes per line)
• Tracking Numbers to

PRODUCT MANAGEMENT/ 30%

• Maintains Item Master Showing All Details of Cost
• Monitors + Updates M12 Website, Price Lists + Faire Site to Ensure Current Pricing

ORDER MANAGEMENT:  20%

• Enter Faire Stock Orders
• Downloads Shipping Custom + Stock; tags Janet on New Custom
• Enter Custom Reorders with All Details in Office Books + ERP System
• Obtains Tracking # from Vendor, Sends to Customer
• Uploads New Custom Orders Once Complete to Customer Woo Commerce to Enable Automatic Reorders
• References Current Wholesale Price List + Apparel Guide for Pricing
• Tracks Stock or Custom Online Orders through Delivery

INVOICE SUPPORT:10%

• Responds to Invoice Requests—Gets Invoice from M Files or CSR + Sends to Customer
• Handles Reports of Damaged Goods—Gets Vendor Credit, has AR Update Invoice
• Monitors CSR to Ensure Billing within 48 Hours of Shipment
• Sends Statements + Invoice Copies Weekly for net 30 Customers

CUSTOMER RECORD UPDATES:  10%

• Obtain Reseller Permits + Send to ASB Sales Tax Department
• Enter Faire Customers in ACES, APS, OB

WHAT WE LOOK FOR 

• Education: Bachelor's degree in Marketing, Communications, and Business Administration, or any related field.  

• Experience: 1-2 years of direct Promotional, Customer Service, or Order Management role.  

• Language Proficiency: Strong verbal, written, and English communication skills. 

• Working schedule: Ability to work overnight/graveyard shifts in Philippine time or within US operating hours.  

• Technical Skills: Proficient in both Microsoft and Google applications. Basic exposure to Adobe Illustrator, Adobe Photoshop, and Canva is ideal.  

• Industry Specific Software/Knowledge:   

• Direct experience in the promotional industry or comparable e-commerce experience is beneficial. 

• Customer orientation and the ability to adapt to and respond to diverse types of characters. 

• Comfortable with social media marketing. 

• Various promotional industry-specific software (i.e., Sage, ESP, CommonSku, Syncore) 

SOFTWARE YOU WILL USE

• ASB ERP System:  APS
• Microsoft Word, Excel, Outlook
• Dropbox (art + other file management)
• Office Books (Create New Custom Estimates)
• Trello Project Management Board
• Go Visually Proofing Tool  
• Shopify

WHAT WE OFFER 

• Salary Range: Php 35,000

• Industry: Promotional Products  

• Job Type: Full-time 

• Work Shift: 8:00 AM - 5:00 PM CST (USA) 

• Workdays: Monday through Friday (USA) 

• Benefits of working with us:  

• Industry-leading salary packages  

• Permanent work-from-home setup  

• Company equipment provided   

• Internet stipends upon regularization  

• HMO Coverage    

• PTO credits and service incentive leaves  

• Major spring and winter company live events  

• Monthly employee appreciation virtual events  

• Company-provided career skills training courses  

• A company culture focused on your personal and professional growth 

WHO WE ARE 

DCX stands out as a leading BPO (Business Process Outsourcing) company that takes pride in assisting growth-focused small and medium-sized businesses across the United States to discover the perfect global talent to enhance their teams.  

At DCX, our core beliefs center around fostering growth and making hiring easy. We are dedicated to helping business owners, executives, and industry leaders, primarily within the promotional products industry, in their search for superstar team members.  

If you are on the lookout for a company that values growth and places a strong emphasis on its people-centered culture, then DCX is the place for you. As we say around here, LET'S GROW!