Implementation Engineer
PSC Biotech
Full-time
On-site
Manila Central Post Office, Manila Central Post Office, Philippines
The work we do at BioTechnique has never been more important—and we are looking for talented candidates to join us. We’re growing our locations, our capabilities, and our teams, and looking for passionate, mission-driven people like you who want to make a real difference in people’s lives. Join BioTechnique and help create the next vaccine, cure, or gene therapy in partnership with some of the most innovative biopharma companies across the globe. Here, you’ll work alongside and learn from some of the most dedicated scientists, engineers, and manufacturers in the industry. We’re proud to cultivate a culture that will fuel your passion, energy, and drive. Join us and discover a community that thrives on diversity and never scares away from a complex challenge. At BioTechnique, you determine what’s possible.
BioTechnique® is a highly potent sterile injectable and clinical oncolytics manufacturing company dedicated to providing cytotoxic and high potency sterile injectable fill-finish services. BioTechnique’s project management and client services staff work closely with our clients to meet all manufacturing needs. From IND applications through commercial scale production, we provide formulation and compounding, fill-finish, and optional lyophilization services for a wide variety of liquid injectables. BioTechnique utilizes our team’s expertise to work with our clients to create a process design for their product that suits their needs.
The Experience
With operations spanning the globe and featuring a multi-cultural team, BioTechnique is passionate about bringing the best and brightest together in an effort to form something truly special. When you make the decision to join our team, you will be offered the ability to feel inspired in your career, explore your professional passions, and work alongside a group of people who will value and nurture your talents.
We are firm believers in coaching and developing the next generation of industry leaders and influencers. As such, you will not only be offered a compensation and benefits structure that rewards you, but also be provided with the tools that will help you grow and learn.
At BioTechnique, it’s about more than just a job—it’s about your career and your future.
Your Role
This position supports 8am - 5pm EST working hours.
- Configure workflows and validate ACE Software (eQMS) for BioTechnique.
- Work with BioTechnique on-site team to configure proof of concept demonstrations to exhibit ACE’s adaptability for site needs.
- Train fellow employees in the use, configuration and validation of ACE Software.
- Responsible for software requirements analysis, customization, enhancements, integrations and production deployments.
- Work closely and collaboratively with Customer Success, Software Developers, and other engineers to ensure high-quality implementations and on-time delivery and post- implementation technical support.
- Execute computer systems validation for BioTechnique ACE workflows and other electronic systems.
- Write technical documents including customer requirements, product customization and integration capabilities.
- Work closely with BioTechnique on-site team to understand ACE capability needs to optimize processes at BioTechnique.
- Ability to problem-solve and creatively apply yourself to translating the quality business requirements for BioTechnique into ACE.
- Research new ways to implement automation techniques with ACE to strive for paperless executions and operations at the BioTechnique site.
- Assist business development during face-to-face and web demonstrations and regular professional email and phone communication with other ACE customers.
- Adhere to, maintain, and improve our internal quality systems while always keeping service and the end-user experience in mind.
- Provide ongoing technical support, training, and customer service on an as-needed basis.
- Perform critical software systems validation with an eye for detail and rigid application of our best practices and procedures.
- Relay new requirements to our development team in Pomona, CA as we constantly improve our QMS offerings.
- Collaborate with our implementation team nationally and internationally during software implementation.
- Ability to travel to BioTechnique occasionally to fully understand requirements of new ACE capability requests.
- Additional duties as assigned
Requirements
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Bachelor's degree in Computer Science, Information Systems, or a related field.
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3-5 years experience in software implementation, configuration, or integration roles.
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Proficient understanding of software development methodologies, system architecture, and database concepts.
- Experience with Good Manufacturing Practices (GMP) and documentation.
- Excellent problem-solving skills and ability to analyze complex requirements.
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Exceptional interpersonal and communication skills, with the ability to effectively interact with clients, team members, and stakeholders.
- Strong organizational skills and ability to manage multiple projects simultaneously.
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Attention to detail and commitment to delivering high-quality work.
Equal Opportunity Employment Statement
PSC is committed to is committed to a policy of Equal Employment Opportunity with respect to all employees, interns, and applicants for employment. Consistent with this commitment, our policy is to comply with all applicable federal, state and local laws concerning employment discrimination. Accordingly, the Company prohibits discrimination against qualified employees, interns and applicants in all aspects of employment including, but not limited to: recruitment, interviewing, hiring (or failure or refusal to hire), evaluation, compensation, promotion, job assignment, transfer, demotion, training, leaves of absence, layoff, benefits, use of facilities, working conditions, termination and employer-sponsored activities and programs, including wellness, social and recreational programs. Employment decisions will be made without regard to an applicant’s, employee’s, or intern’s actual or perceived: race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age (40 or older), disability, genetic information, or any other status protected by law.
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