IT Staff

Responsibilities: 

• Identify known issues and communicate any existing workarounds to the employees and clients. 
• Provide reporter updates throughout the investigation and resolution process 
• Initial review of incidents and initial engagement with the customer
• Identify and suggest improvements in the processes and procedures 
• Constant communication with employees regarding tools outage, usage and other related tasks involving hardware and software issues 
• Must be willing to learn innovative technologies revolving around computer systems such as CRM, HRIS, and Service Desk 
• Implement security protocols and procedures when it comes to access management and permissions 
• Liaise with & coordinate with suppliers for purchasing, repairs & maintenance 
• Software and hardware asset management and control