Japanese-speaking Customer Service Representative
Siegen HR Solutions
On-site
Manila, Philippines
JOB DESCRIPTION:
- Attend to Japanese-speaking customer questions, complaints and concerns immediately and facilitate satisfactory resolution.
- Effectively present, discuss and/or address customer concerns and requests in a way that conveys an image of quality and superior understanding of customer needs.
- Manage calls professionally, efficiently and with good Japanese and English communication skills.
- Research answers to questions using a variety of manuals and resources
TO QUALIFY:
- Bachelor's Degree Graduate
- Japanese Proficiency Level - N3 or higher
- Kanji and Keigo skills is a plus
- Work experience in Japan in a Business setting is an advantage
- Must have basic web navigation skills
- Must be willing to start immediately
- Can converse using the English language
- Should be flexible