Who are we?
Arcadian is your back-office workforce for the streaming video entertainment industry.
As a strategic tech partner, Arcadian seamlessly handles operational tasks, delivering exceptional quality at significantly reduced costs. We provide the perfect blend of talent and technology to bring our customers the best solutions.
Arcadian is led by an experienced international team of professionals with offices in Los Angeles, Manila and Singapore.
Why join us?
If you're the type of person who wants growth and a fulfilling and rewarding job, you'll enjoy the journey with us.
Job Opening: Senior IT Service Desk Engineer (Fixed Term)
Job responsibilities:
A Senior IT Service Desk Engineer is a level 2 - IT engineer who helps and assists users in an organization for IT-related products, support, or services.
- Assist the IT Director in supervising the Level 1-IT specialists.
- Ensures all IT-related requirements (hardware, software, security, infrastructure) are promptly served and made available to support the daily operations of the organization.
- Achieves computer system objectives by gathering pertinent data, then identifying, evaluating, and recommending the best course of action.
- Evaluates vendor-supplied software by studying user objectives and ensuring software compatibility with existing hardware and programs of the company.
- Ensures regular maintenance of the company’s communication and technical equipment, such as phone systems, computer systems, desktop computers, laptops, printers, network systems, and other equipment as needed.
- Handles all technical issues and outages concerning the computer network including troubleshooting of computer hardware/software, and IT infrastructure of the company.
- Creates company email addresses for new employees and suspends/backups/deletes company email addresses of existing employees.
- Ensures prompt deployment of functional computers and other peripherals in the Head Office and project sites.
- Recommends and implements IT security measures.
- Actively updates software, applies security patches, maintains and monitors all aspects of IT infrastructures of the company.
- Maintains, monitors, and tracks the inventory of all IT assets and their location/s.
- Monitors all software licenses and initiates renewal as needed
- Organizes and files documents pertaining to warranties and instructional guides for all computer hardware.
- Maintains and monitors the Systems, Applications, and Products server system of the company and ensures that all necessary back-ups are performed regularly.
- Updates themselves on technological advancements and trends related to IT.
- Recommends and improves existing IT programs, process flows, practices, and policies by reviewing objectives, specifications, and possible changes or modifications to the company’s IT systems and equipment.
- Monitors system logs and security alerts for signs of potential security breaches or vulnerabilities then performs necessary security measures if there are any.
- Identifies automation opportunities, recommends them to the management, and participates in the selection, development, and implementation.
- Coordinates with third-party vendors/contractors and internet providers regarding IT support-related matters as indicated in the subscription or contract.
- Participates in the selection, development, implementation, maintenance, monitoring, and basic troubleshooting of company-specific systems.
- Maintains and monitors health checks and performance of the company’s servers.
- Troubleshoots issues of all servers.
- Monitors the Backup server capacity to ensure adequate storage space for backup files.
- Performs other tasks that may be assigned by the IT Director, as necessary.
Job Set up:
- Hybrid work-setup
- Flexible with 6 month fixed term contract
Job Requirements:
- A graduate with a Bachelor's degree in Information Technology, Computer Science, or any relevant field.
- At least 5 years of experience in IT Service Desk (solving various software and hardware problems).
- Has experience using Jira Service Desk, Microsoft Azure Directory, Intune
- Has experience handling MacOS and Windows administration
- Has experience handling IOS and Android administration.
- Has experience handling a team of IT engineers
- Strong technical problem-solving and communication skills
- Amenable to START ASAP
- Amenable to WORK on a Hybrid set up in Alabang Office