Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.
We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.
Operations Specialist, CS Internal Operations
Reports to: Director, CS Internal Operations and Automation
Function/Purpose
We are looking for a customer-focused individual to join our Customer Success Operations team. The Operations Specialist plays a crucial role in ensuring the seamless delivery of our products and services by providing timely, empathetic, and high-quality support to our customer-facing teams. This role requires close collaboration within the CS Ops team and across the organization to identify, resolve, and effectively communicate root causes and resolution paths to key stakeholders. To succeed in this role, you must demonstrate a passion for customer care, strong communication skills, excellent task management, and the drive to complete tasks efficiently and effectively. As part of the CS Internal Operations and Automation team, the Operations Specialist is also responsible for identifying root causes and analyzing processes to drive continuous improvements.
Responsibilities
Requirements: Skills & Expertise
Requirement: Education and Work Experience
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About Genesys:
Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted platform that is born in the cloud, Genesys Cloud helps organizations accelerate growth by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements. Visit www.genesys.com.
Reasonable Accommodations:
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Genesys is an equal opportunity employer committed to equity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.
Please note that recruiters will never ask for sensitive personal or financial information during the application phase.