WFM Lead

PRINCIPAL RESPONSIBLITIES:

• Prepare and maintain headcount and capacity planners for processes assigned.
• Preparing forecasts for volume, productivity and shrinkages
• Preparing monthly reports for individual accounts
• Validate production and non-production hiring and/or internal movements.
• Analysis of scheduling outputs and recommend changes whenever necessary.
• Coordinate with internal and external stakeholders on items related to capacity planning and hiring.
• Coordinate with cross-functional teams on matters related to resource planning and movements.
• Supervise and train team members performing work tasks and responsibilities.

CANDIDATE SPECIFICATION:

• -Excellent communication skills
  -Has good analytical skills for MIS & number crunching;
  -Must have 2-5 years RTA/ MIS experience in a BPO setting
  -Has knowledge and experience using WFM Tool Competency (IEX, eWFM , etc..)
  -Can start ASAP (preferably unemployed)
  -College/Bachelors Graduate (preferably of Math or Sciences Major)
  -Willing to work onsite, Cebu Business Park
  -Okay to work on a night and shifting schedule