Description
- Identifies appropriate information and analysis to be shared with Business.
- Understanding and utilization of primary / supporting applications used across multiple roles and organizations.
- Shares reports and information.
- Supports the research, analysis and presentation of information by: monitoring external sources, creating custom reports, compiling and summarizing information, producing supporting documentation and exhibits, and verification of information received from external sources.
- May maintain personal computer hardware. and software.
- Assists other associates with preparation of reports and use of information systems, software and related sources of information.
- Trains other users on report preparation and data base access.
- Leads special projects like data triggers and serves as point of contact for projects.
Responsibilities- Monitors, reviews, and analyzes the data or external environment to support the research and analysis done from internal sources.
- Presents actionable recommendations, presentations, reports, and documents to help with the use of the information.
- Data Analysis and data mining which includes use of applications for data import/export, manipulation, reporting and analysis.
- Regularly performs data analysis and proactively communicate possible impacts to business
- Supports management with all necessary reports and needs to facilitate the process of decision making
- Maintains confidentiality relative to the organizational strategies, objectives and practices
- Partners with subject matter experts to identify process enhancements to improve overall efficiency and quality
- Develop innovative approaches to improve and track processes with the use of Triggers (similar type of concept used in If-Then statements)
- Utilizes process mapping techniques to detect and resolve opportunities
- Owns the Trigger process from the creation of the Trigger to deployment. This includes testing and implementing necessary updates to the Trigger to optimize its overall success
- Ensures overall effectiveness of deployed Triggers by consistently communicating with business partners and seeking feedback
- Conducts job shadows to gain the necessary knowledge required to implement process enhancements
Qualifications- 3 yrs experience as Desktop Productivity Analyst or Data Developer
- Bachelor’s/College Degree or at least 2 years in college with relevant experience.
- Strong knowledge in programming languages (XML Path Language, RegEx, PHP, Java, etc.)
- Minimum 1 year of experience in process improvement, process reengineering, or process reviews
- Proficient in process mapping, data analysis, and problem-solving tool
- Excellent skills in real-time time management is a must
- Strong organizational skills to ensure critical timelines are met
- Accuracy and attention to details is a must in this role
- Detail oriented with ability to deliver project deliverables with little supervision
- Excellent written, verbal and e-mail skills, with the ability to interface effectively with individuals at various levels
- Ability to effectively prioritize workload in a fast paced, real-time and frequently changing environment while remaining detailed and organized
- Demonstrate analytical, organizational, problem solving and creative thinking skills
- Respond positively to change, embracing and using new practices or values to accomplish goals and solve problems
- Flexible and willing to work in shift schedules