LeadAssistantManager

Technical Skills    
o    Good knowledge of MS Office Tools (Word, Power Point, Excel, Visio, and MS Project)
o    Basic Internet / Email usage
Process Specific Skills    
o    Knowledge of Quality Management methodologies.
o    Internal/External Compliance or audit experience is required
Soft skills     
o    Good knowledge of Compliance/certification related standards like SAS70, SOX 404, ISO 9001, ISO 27001, PCIDSS etc.
o    Attention to detail
o    Commitment and drive for results
o    Good interpersonal skills
o    Ability to handle pressure
Soft Skills (Minimum)    
o    Excellent communication skills (both verbal and written).
o    Customer Service Focus - Ability to clearly understand the problem of customer and empathize with him/her.
o    Strong networking capability and interpersonal skills
o    Strong Quantitative / Numerical Aptitude
o    Persistence and result oriented person

Essential Functions

• To partner with Ops to support effective deployment of policies, processes and practices in all Client Relationships/Functions to ensure:
• Process improvements by highlighting gaps/ deviations and driving timely and accurate closures;
• Greater efficiency levels within Function/ Client Relationship
• Mitigation of financial / generic exposures
• Compliance with regard to internal/external requirements/ regulations and information security standards (ISO Audits, ISG Audits, Internal Audits, BCP Audits, 3rd Party Certifications, SOX related requirements – P4P, Attendance, Extra time, etc.)
• 100% preparedness for internal and external Audits
• Plan and schedule Compliance Awareness Related sessions
• Responsible for coordinating the Internal, External & Client Driven Audits and preparation thereof.
• Manage the Documentation and Control requirements for all Level 3 documentation for the vertical. 

Education Requirements

• Graduate of any course or
• 2^nd year level in College (with relevant experience in compliance or audit)

Work Experience Requirements: 1-3 year of relevant working experience out of which at least 1 year in BPO / ITES industry, preferably in Quality/Compliance role.