Trainer

Requirements & Qualifications:

• At least 1 year of Training experience in the related field is required for this position (experience with healthcare account is highly preferred but not required)

• Should have experience in a Healthcare program in a BPO setting.

• Excellent written and verbal communication skills

• Must possess good presentation skills

• Excellent organizational and planning skills

• Good understanding of Group Dynamics (diversity)

• Analytic and Results Oriented

• Amenable to work onsite in Eastwood, Libis, Quezon City for shifting schedule.

Duties & Responsibilities:

• Responsible for conducting pre-process and process training to new hires and evaluate their performance based on their competencies

• Deliver and facilitate Pre-Process and Process Trainings

• Take up new hire Training batches

• Maintain attrition and throughput as per process guidelines

• Coach and counsel where-ever needed

• Document Training reports and trackers

• Conduct Pre & Post assessment to identify any red flags (if any)

• Provide feedback to specific areas of opportunity

• Provides Training Needs Analysis

• Coach associates on DSAT with a clear understanding of process requirement

• Generate and maintain regular reports

• Understand process requirement

• Conduct regular audits to check training effectiveness

• Conduct Recursive Training based on the Training Need Identification/Analysis received from Operations/Quality

• Helps in creating training modules/curriculum

• Other tasks that may be required/assigned by the supervisor/manager as required by the business